Costs of our Network and Computer Support Services

A monthly cost will be quoted based on:

• Number of sites
• Number of servers
• Network type
• Number of PC's and peripherals
• Software applications installed and in use

The support contract is to cover your existing system by providing telephone support and site visits should a fault occur. If a fault leads to a replacement PC or printer being supplied then the labour element of this is included in your contract.

If there is no fault with your system and you are simply upgrading Servers, PC’s or peripherals then our involvement would be chargeable at £50+Vat per hour.

We will discuss any chargeable work with you before commencing.

Examples of chargeable extras:

Adding a PC or Server to existing network:

An installation charge will be made to configure the PC or server to your requirements. This will be charged at the standard hourly on-site support rate (currently £50+Vat per hour). Thereafter the monthly support costs will increase by the rate for each PC or server added to the system.

Additional software and upgrades:

An installation charge will be made for installing new software and upgrades. This will be charged at the standard hourly rate. On going monthly costs will be reviewed at 6 monthly intervals to consider new software installed during the period.

Any chargeable work undertaken Monday to Friday out of normal office hours (9.00am to 5.00pm) will be charged at £75+Vat per hour.

Hardware maintenance

If an item of hardware is under warranty it will be repaired free of charge by the manufacturer. We can assist you in dealing with this. If the item is not covered by warranty we will advise accordingly. We are able to repair PC’s ourselves and charge only for replacement parts.

Avoidable costs:

As part of our role as “IT Manager” we will recommend systems for you to adhere to (such as backup routines and virus checking) and also possible hardware and software upgrades if items become out of date, faulty or damaged. If our suggestions are not implemented and this leads to work required which could have been avoided then we may have to charge for this work depending on the circumstances.

Termination of Support

Our contracts usually cover a 12 month period paid for by monthly standing order.

Termination by either party can be given at any time and support will be provided to the end of the last month paid for unless mutually agreed otherwise.

Help us to give you the right service

We aim to give you a consistently excellent service. However if you experience any situations which you feel were not handled properly, or if you have any suggestions as to ways in which we could improve our service to you, please contact Anthony Thackray at our office.

Please choose from the network solutions sub menu
on the left.