Dolphin Promotions are now partnered with a Computer and Network support company to offer a full range of network and computer support services. We realise that most of our clients and businesses in general are not computer geeks like us and managing computer hardware and networks can be very frustrating even to tech savvy people.

Please choose from the computer support and network services from the sub menu on the left.

Why do I need computer support?

As you are probably aware there is a huge problem with security on the internet and just a few minutes of browsing the net on a unprotected PC will guarantee you will have some unpleasant files stored on your PC.

If your PC is unprotected there are a varying number of problems you can suffer from, these include:

Tracking Cookies – These are small files stored on your computer to track your activities, they are generally harmless but people do not like their privacy invaded.

Malware consisting of the following.

1. Spyware – These can vary in severity from just tracking your online activities to logging all you keystrokes. When a piece of spyware logs keystrokes it can report back to a server allowing unscrupulous people to get any login details for any websites you have used. This information is then often used for online fraud and identity theft.

2. Spammer viruses / Zombie Trojan – When your computer is infected with a spammer virus it will become a “zombie” or “bot” that will be used to send thousands of spam emails. All the spam emails you receive in your inbox will be from one of these bots and infection. In 2006 Microsoft reported that upto 60% of PCs that were scanned for these Zombie Trojans were infected.

3. DDoS Zombie Trojan – Similar to the above problem but this time you computer will be used as part of an “army” of computers to launch an attack against a server. Hundreds of thousands of computers can be used to request information from a server, this will then frequently crash the server.
In order to protect you from the above problems we typically:
1. Install Antivirus Programs – To help remove any viruses that may infect your computer, this will include viruses embedded into emails.2. Anti Trojan / Spyware Programs – This focuses specifically on Malware and Cookies, which are the most common form of infection when browsing the internet.

3. Install a Software Firewall – If you computer lacks a firewall people can see you browsing the net and target attacks against you, a firewall is used to hide you from hackers and stop any programs accessing the net without your knowledge.

4. Install a Firewall Router / Modem – Most companies now access the internet through broadband, unfortunately a lot of broadband providers supply a USB based modem which is not very secure. A router based modem will provide an always on connection so as soon as you switch your computer on you will be able to access the net, it will also stop any unauthorised outbound traffic from your computer, it will stop any DDoS attacks against your computers and detect intrusion attempts.

5. Secure your wireless connection – Wireless access is becoming increasingly popular as makes connecting to the internet a lot easier, you no longer have to run cables around an office you can just put a wireless card in your computer and access the net through your router wirelessly. Unfortunately as convenient wireless is it can be very insecure even if you have secured you wirless connection using WEP encryption you may not be aware that this is actually very easy to hack into and only offers the very basic of security. Dolphin Promotions will install a router that uses WPA – PSK encryption which is far more secure; we will use complex alpha numeric access keys to prevent people guessing or brute forcing your password. Dependant on the size of your business we can also restrict access to a router based on the physical address of the PC that is accessing it. These factors will ensure your network is completely safe.

Please choose from the network solutions sub menu
on the left.